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Summit
TAS provides your callers with live, professional support, 24-hours
a day, 7 days a week, 365 days a year. From traditional ‘answering
services’ to web-enabled customer support, our operators are
equipped with the latest technology to efficiently handle your
customer and B2B service needs.
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High
Quality Representation |
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Summit’s
operators are highly trained in your unique forms of business
to understand both your products and services. A specific training
program is set up in conjunction with our clients to guarantee
our operators know what they are talking about when dealing
with our client’s forms of business. Following a rigorous selection
process, our agents undergo intensive and on-going training
programs. Plus, we maintain a low supervisor-to-agent ratio
that ensures quality.
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24-7 |
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Summit’s
operators work around the clock to bring the highest level of
customer service to our clients business. Summit operators are
on duty 24 hours a day, 7 days a week, 365 days a year ensuring
that our client’s customers receive service from a live human
operator.
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Multi-lingual |
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Summit
Communications has the ability to receive calls in 140 different
languages. Whether it is Japanese or Armenian Summit’s able
to represent our clients with the highest level of customer
service in almost any language.
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Cost
Sharing |
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Instead
of hiring your own staff, Summit’s services can affordably provide
your company with the benefits of high-quality, 24-7, multi-lingual
service. We design programs to fit your specific needs while
you enjoy the benefits of cost-sharing with other companies.
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Customized
Service Programs |
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Here
at Summit we are able to provide companies with customized service
programs that can offer clients everything they need when it
comes to call center or answering services. Whether our client’s
company is a small Internet website or one of the largest visitor
bureaus in the country we can provide them with a unique service
program to fit their needs.
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E-mail
Response |
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Summit’s
customer service team would receive all requests for information
via e-mail in the language of our client’s choice. Data would
be transcribed just as they require, with all available information
included and transmitted to a specific department.
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Real
Time Data Management |
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Our
state-of-the-art cyber center allows agents to access and update
inventories, tracking studies, customer analysis, and other
information on your database in real time, so you can accurately
and effectively manage your resources without compromising the
security of your data.
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Information
Fulfillment |
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This
feature allows Summit representatives to send out our client’s
brochures and information around the world to customers inquiring
about more information on our clients company or services.
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Call
Vectoring |
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Summit’s
advanced call center system allows us to screen and transfer
important calls directly to your cell phone or alternate number.
We can also relay timely information to callers that you designate,
saving you the time and hassle involved with ‘telephone tag’.
Our professional and courteous operators can be your virtual
receptionist, keeping you in touch with your clients and associates.
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