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Introducing
E-call, a new and innovative way to provide your customers with
the friendly, professional service that sets you apart from
the competition. Whether your customers utilize e-commerce or
more traditional means of accessing your products and services,
our role is to provide live customer service 24 hours a day,
seven days a week, in the languages of your choice.
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Internet
E-call |
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As
the e-commerce revolution brings more customers to your web
site, the need for excellent service is critical. Today, more
than half of all on-line transactions never make it to completion
due to a lack of real human contact. Of the growing number of
consumers using electronic commerce, 90% prefer “live” customer
assistance.
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High
Quality Representation |
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Summit’s
operators are highly trained in your unique forms of business
to understand both your products and services. A specific training
program is set up in conjunction with our clients to guarantee
our operators know what they are talking about when dealing
with our client’s forms of business. Following a rigorous selection
process, our agents undergo intensive and on-going training
programs. Plus, we maintain a low supervisor-to-agent ratio
that ensures quality.
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24-7 |
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Summit’s
operators work around the clock to bring the highest level of
customer service to our clients business. Summit operators are
on duty 24 hours a day, 7 days a week, 365 days a year ensuring
that our client’s customers receive service from a live human
operator.
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Multi-lingual |
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Summit
Communications has the ability to receive calls in 140 different
languages. Whether it is Japanese or Armenian Summit’s able
to represent our clients with the highest level of customer
service in almost any language.
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Cost
Sharing |
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Instead
of hiring your own staff, Summit’s services can affordably provide
your company with the benefits of high-quality, 24-7, multi-lingual
service. We design programs to fit your specific needs while
you enjoy the benefits of cost-sharing with other companies.
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Customized
Service Programs |
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Here
at Summit we are able to provide companies with customized service
programs that can offer clients everything they need when it
comes to call center or answering services. Whether our client’s
company is a small Internet website or one of the largest visitor
bureaus in the country we can provide them with a unique service
program to fit their needs.
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Web-Escorting |
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Summit’s
operators are able to guide customers through our clients web
site, whether it is to assist in completing a transaction or
simply looking for information our operators can push web pages
to our clients web site viewers. How many customers give up
on a transaction because they get confused or lost on a web
page? Enough to make this feature worth its weight in gold.
Customers and operators are literally “on the same page” to
streamline going through catalogue pages, company information,
registration forms – whatever it takes to push customers to
the point of sale.
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E-mail
Response |
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Summit’s
customer service team would receive all requests for information
via e-mail in the language of our client’s choice. Data would
be transcribed just as they require, with all available information
included and transmitted to a specific department.
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Text
Chat |
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Summit
operators are able to chat, much like an instant message over
the Internet on our clients website with customers who request
information. While viewing a client web page, the customer can
click the operator text chat button for assistance. A text chat
session is initiated and presented to an operator. A screen
pop notifies the operator that they have a Text Chat call. The
operator answers the call and can assist the customer, transfer
the call or put the Text Chat call on hold to answer other incoming
calls. All text chat conversations can be stored for future
use. Click here for a live demo!
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Click
to Talk |
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This
feature allows customers to contact a customer service representative
live via IP phone from their home computer. This is a live voice
call simply done with home computer microphones and speakers.
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Real
Time Data Management |
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Our
state-of-the-art cyber center allows agents to access and update
inventories, tracking studies, customer analysis, and other
information on your database in real time, so you can accurately
and effectively manage your resources without compromising the
security of your data.
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Information
Fulfillment |
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This
feature allows Summit representatives to send out our client’s
brochures and information around the world to customers inquiring
about more information on our clients company or services.
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Reservations |
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We
can enhance your current reservations center by handling after-hours
and overflow calls at our call center. We can securely link
in to a clients system or use a designated standalone version,
affording your customers consistent, professional service on
a 24 x 7 basis. Through intense training and monitoring, our
operators are able to represent your business with outstanding
customer service and results.
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